We Reinvented the Way Your Dropzone Sells and Manages Tandem Jumps

We've completely rethought how tandem sales should work and how they should integrate into your daily dropzone operations.

From the initial product setup and online purchase to customer onboarding, booking management and manifest integration, PilotFlows brings the entire process together in one connected system.

But how does it actually work? Let's walk through the journey, from setting up your software to your very first tandem purchase.

Built Together With Dropzones

This development wouldn't have been possible without the incredible feedback we've received through close, one-on-one meetings with dropzones looking for better and more efficient ways to manage their operations.

This is exactly why we've chosen to work with a limited number of dropzones. We want to understand your individual requirements, adapt our workflows to your operation and keep improving until you're genuinely happy with what we deliver.

So, let's get started!

1. Setting Up Your Tandem Products

The first step is defining what you want to sell.

PilotFlows allows you to create products that are available for purchase by external customers, while keeping other products restricted to your members.

For example, internal jump tickets with special member pricing can remain private, while tandem experiences are made available to the public.

Simply head to the accounting section and create a new product:

Skydiving → Ticket Type → Tandem

From there, you can configure your product, upload images, write descriptions, define special deals and customize the offering to match your dropzone.

Once published, your tandem experience becomes available for purchase through your online shop.

2. Your Own Online Shop

Your shop is accessible through your dedicated PilotFlows subdomain, complete with your own branding.

Your logo, images, social media links, legal documents and other relevant information can all be configured to reflect your dropzone's identity.

Customers can browse your available experiences, select the product they want and proceed with their purchase.

They simply enter their personal details and complete the payment.

And you remain in control of the payment methods you accept. Configure the options that make sense for your business and your customers.

3. Purchase Confirmed. What Happens Next?

Once a customer completes their purchase, the real automation begins.

They receive an email containing their purchase confirmation and receipt details. In addition, PilotFlows can send a customized email containing everything they need to know before their jump.

This is where things get particularly interesting.

You can configure customer requirements and provide documents that need to be reviewed or completed before someone is allowed to book their tandem.

Depending on your workflow, customers can be asked to:

• Read important information and instructions.
• Sign digital documents.
• Upload required files.
• Complete additional information.

You define the process and the requirements.

Once all mandatory steps have been completed, the customer becomes eligible to book their tandem appointment.

No more manually chasing customers for paperwork or trying to figure out who has completed what.

4. Control When Customers Can Book

Let's say it's winter and your dropzone is currently out of season.

You probably don't want customers booking tandem appointments when you're not operating.

No problem.

Through the Tandem Booking Window Management, you decide exactly when customers are allowed to schedule their jumps.

You can prepare booking windows in advance, initially keeping them as drafts until you're ready to publish them.

Once published, customers can see the available dates and upcoming slots and select the appointment that works for them.

You decide when your operation is open for bookings.

5. From Online Booking Directly Into Your Manifest

Once a customer selects and confirms their booking slot, the information becomes available to your administrators.

You can immediately see:

• How many tandem slots have been booked.
• Who has booked each slot.
• Customer details and relevant information.
• Upcoming tandem appointments.

Now comes one of our favourite parts.

For any given operating day, you can see all the tandem customers who have booked their jumps.

Simply drag and drop their tandem tickets directly into the manifest and start planning your loads in advance.

You can decide where each tandem fits into your operation and assign a tandem instructor as you go.

Instead of managing online bookings in one system and manually transferring everything into your manifest, the two workflows are connected.

From the customer's purchase to the actual aircraft load, everything stays connected.

6. Weather Cancellations? We've Got You Covered.

We all know how unpredictable skydiving operations can be.

Weather changes, wind conditions, cloud cover or other operational reasons can force you to cancel an entire day or simply one individual booking.

With PilotFlows, you can handle both scenarios.

Cancel an entire operating day or an individual tandem appointment and include a message explaining the situation.

Our system will automatically notify affected customers through both SMS and email.

Customers are then informed that their appointment has been cancelled and can proceed to book another available slot.

Tandem tickets can also have expiry dates. If a customer needs more time, administrators can manually extend the validity of their ticket.

And importantly, every ticket maintains its own history.

You can track what happened throughout its lifecycle, including:

• How often a booking was cancelled.
• Why cancellations occurred.
• How many times a customer rescheduled.
• How long it took from purchase to actual use.
• Other relevant ticket activity.

This gives you much more than just a booking overview. It gives you operational insight into how your tandem business actually performs.

7. More Than Just Selling Tandems

We're continuously expanding this environment with advanced analytics and additional capabilities.

Our vision is to make tandem sales an integral part of your dropzone management system, rather than another disconnected tool that creates additional administrative work.

From the first click in your online shop to the moment your tandem customer exits the aircraft, PilotFlows is designed to connect the entire journey.

And we're only getting started.

Want to Be Part of It?

A lot of what you see today has been shaped by direct feedback from real dropzones.

We want to keep that approach.

If you're interested in exploring these workflows, sharing your ideas or helping us shape the future of tandem operations, we'd love to hear from you.

We're opening our doors to a limited number of additional dropzones willing to collaborate closely with our team.

Let's make tandem operations smarter, simpler and more efficient.

Join the PilotFlows community and let's build something amazing together.

See you in the sky! 🪂